Privacy policy

Privacy Policy

This Privacy Policy describes how narateacompany.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support. “Personal Information” refers to any data that can uniquely identify an individual.

Device information: We collect details such as your web browser version, IP address, time zone, cookie data, pages or products you view, search terms, and interactions with the Site. This data is collected automatically through cookies, log files, web beacons, tags, or pixels. We use it to ensure the Site displays correctly and to understand how visitors use the Site so we can improve it. This information may be shared with Shopify, which powers our store, and with Google Analytics, which helps us understand traffic and usage patterns.

Order information: When you place an order, we collect your name, billing and shipping addresses, payment information (such as credit card numbers), email address, and phone number. This data is used to process your order, take payment, arrange delivery, issue invoices or confirmations, communicate with you, check for fraud, and—if you've opted in—send you promotional updates. We receive this data directly from you and may share it with Shopify, Shopify Payments, and our shipping providers (such as USPS or UPS).

Customer support information: When you contact us for support, we may collect your name, email, order number, and any details you provide in your message. This information helps us respond to and resolve your inquiries. It is collected directly from you and may be handled via our support tools, such as Shopify Inbox or email.

Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request its removal.

Sharing Personal Information

We share your Personal Information with third parties to help us provide services and operate our business. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at www.shopify.com/legal/privacy. We also use Google Analytics to understand how customers interact with the Site. Shipping carriers may receive your contact and delivery information to fulfill orders. We may also share your Personal Information to comply with applicable laws and regulations or protect our legal rights.

Behavioural Advertising

We use Personal Information to show you targeted ads or marketing communications that we believe may interest you. This includes data collected via Google Analytics and Facebook Pixel. You can learn more about how Google uses your data at www.google.com/policies/privacy, and you can opt out at tools.google.com/dlpage/gaoptout. To opt out of Facebook ads, visit www.facebook.com/settings/?tab=ads. You may also opt out of some services via the Digital Advertising Alliance at optout.aboutads.info.

Using Personal Information

We use your Personal Information to provide services, complete transactions, process payments, fulfill orders, communicate with you, screen for fraud, and—if applicable—send marketing updates in line with your preferences.

GDPR – Lawful Basis

If you are located in the European Economic Area, we process your personal information under lawful bases including your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests that do not override your rights.

Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including legal or reporting obligations, unless you request its deletion.

Automated Decision-Making

We do not engage in automated decision-making that has a legal or significant effect on customers. Shopify may use limited automated tools for fraud detection that do not have a significant impact.

CCPA – California Consumer Privacy Act

If you are a California resident, you have the right to request access to the Personal Information we hold about you, to ask that your data be corrected or erased, and to opt out of the sale of your Personal Information. We do not sell your Personal Information. You may appoint an authorized agent to make requests on your behalf. To make a request, please contact us using the details below.

Cookies

We use cookies to enhance your browsing experience, understand traffic, and deliver relevant marketing. Some cookies are essential for site functionality, while others help us understand how you use the site. You can manage or disable cookies in your browser settings. To learn more, visit www.allaboutcookies.org.

Do Not Track

Your browser may offer a “Do Not Track” setting. We do not alter our data collection practices in response to Do Not Track signals.

Changes

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal or regulatory reasons.

Contact

If you have questions or wish to make a complaint, you can contact us at hello@narateacompany.com or by mail at:
Live Your Colour Inc., 515 Northwest Saltzman Road, #944, Portland OR 97229, United States.

Last updated: April 30, 2025

If you are not satisfied with our response to a complaint, you have the right to contact your local data protection authority. In the UK, you can reach out to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/